Accessibility Statement

Thuma Express is built for everyone — including the many customers across Africa who rely on assistive technology, older devices, and low-bandwidth connections. We want every person to be able to learn about our services, contact us, and use this website without barriers.

Our standard

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. This site has not yet undergone a formal third-party accessibility audit; the measures below reflect our own implementation and internal testing, and we treat conformance as an ongoing commitment rather than a completed checkbox.

What we have implemented

• Keyboard navigation: every interactive element — menus, calculators, modal dialogs, and the cookie preference centre — is reachable and operable by keyboard. A "Skip to main content" link is the first focusable element on every page.
• Focus management: dialogs (legal policies, app waitlist) trap keyboard focus while open, close with the Escape key, and return focus to the element that opened them.
• Reduced motion: all animation and motion effects are disabled automatically for visitors whose device settings request reduced motion.
• Colour and contrast: our dark interface uses light text on dark backgrounds designed to meet AA contrast ratios, with interactive states signalled by more than colour alone.
• Semantic structure: pages use proper landmarks, heading hierarchy, labels on form fields, and ARIA roles on custom components such as the service switcher.
• Screen reader support: images and icon-only buttons carry text alternatives; decorative graphics are hidden from assistive technology.
• Multiple languages: the site is available in English, Shona, Swahili, and French, each on its own URL with the correct language declared for assistive technology.
• Resilient by default: fonts are self-hosted, pages work without third-party scripts, and text remains readable if styles fail to load.

Known limitations

We believe in being honest about where we are:

• The interactive product demonstrations (fare estimator, fee receipt, dispatch demo) are visual simulations. All information they convey is also available in the surrounding page text.
• Legal documents (Privacy Policy, Terms of Service, Cookie Policy) and this statement are currently available in English only.
• A formal audit with assistive-technology users has not yet been completed and is planned as part of our launch roadmap.

The Thuma app on iPhone and iPad

Everything above is about this website. The app is a separate product and is assessed separately, against Apple's accessibility criteria rather than WCAG. What follows is the same list we publish on the App Store product page, in full — including the features we do not yet support.

Supported today

• Dark Interface: the app ships a complete second theme rather than a dimmed version of the first, it is the default, and it follows your device setting if you ask it to. The map inside the app is restyled to match, instead of staying bright.
• Differentiate Without Colour Alone: a delivery's status is always a word — DELIVERED, CANCELLED, IN TRANSIT, PENDING — and never only a colour. The tab you are on is set in a heavier weight, not just a different hue. A saved place uses a different icon from an unsaved one, and the option you have chosen carries a border the others do not.
• Reduced Motion: with Reduce Motion switched on in iOS, the animations the app drives itself are held still without removing what they were telling you. The recording indicator stops pulsing and stays visible; a route appears on the map immediately instead of drawing itself across the screen.

Not yet supported, and why

• Larger Text: the app currently caps text scaling at 140%, so if you have set a larger accessibility text size, the app will not go all the way there. Removing the cap means reworking the layout of every screen so nothing is cut off, and that work is planned rather than done.
• VoiceOver and Voice Control: every control in the app carries a text label, and that is checked automatically on every change we make — a button that would announce nothing cannot reach a release. But labels are only half of it: reading order, element roles and gesture alternatives can only be judged on a real device, and we have not yet completed that test. We would rather say so than claim support we have not verified.
• Sufficient Contrast: the app's ordinary text meets the 4.5:1 ratio on every surface it can appear on, and this was measured rather than estimated. Two colours still fall short when used for small text — the red that marks a destructive action, and the brand orange — because neither can be darkened without breaking the buttons they also fill. A separate text colour for those two cases is the fix, and it is in progress.
• Captions and Audio Descriptions: the app contains no pre-recorded video or narration, so there is nothing for these to caption or describe. The only sounds it plays are short alerts, and each one also arrives as a written notification.

Feedback and contact

If you encounter an accessibility barrier on this site or in the app — or have a suggestion that would make either work better for you — we genuinely want to hear about it. Contact us at brand@thumaexpress.com and include the page address and a description of the problem. We aim to respond within 5 business days.

Enforcement and further information

This statement applies to www.thumaexpress.com and to the Thuma app for iPhone and iPad, operated by Thuma Express Holdings, Inc. and its subsidiaries. It will be reviewed and updated as the site and the Thuma Express app evolve.