Accessibility Statement
Thuma Express is built for everyone — including the many customers across Africa who rely on assistive technology, older devices, and low-bandwidth connections. We want every person to be able to learn about our services, contact us, and use this website without barriers.
Our standard
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. This site has not yet undergone a formal third-party accessibility audit; the measures below reflect our own implementation and internal testing, and we treat conformance as an ongoing commitment rather than a completed checkbox.
What we have implemented
- Keyboard navigation: every interactive element — menus, calculators, modal dialogs, and the cookie preference centre — is reachable and operable by keyboard. A "Skip to main content" link is the first focusable element on every page.
- Focus management: dialogs (legal policies, app waitlist) trap keyboard focus while open, close with the Escape key, and return focus to the element that opened them.
- Reduced motion: all animation and motion effects are disabled automatically for visitors whose device settings request reduced motion.
- Colour and contrast: our dark interface uses light text on dark backgrounds designed to meet AA contrast ratios, with interactive states signalled by more than colour alone.
- Semantic structure: pages use proper landmarks, heading hierarchy, labels on form fields, and ARIA roles on custom components such as the service switcher.
- Screen reader support: images and icon-only buttons carry text alternatives; decorative graphics are hidden from assistive technology.
- Multiple languages: the site is available in English, Shona, Swahili, and French, each on its own URL with the correct language declared for assistive technology.
- Resilient by default: fonts are self-hosted, pages work without third-party scripts, and text remains readable if styles fail to load.
Known limitations
We believe in being honest about where we are:
- The interactive product demonstrations (fare estimator, fee receipt, dispatch demo) are visual simulations. All information they convey is also available in the surrounding page text.
- Legal documents (Privacy Policy, Terms of Service, Cookie Policy) and this statement are currently available in English only.
- A formal audit with assistive-technology users has not yet been completed and is planned as part of our launch roadmap.
Feedback and contact
If you encounter an accessibility barrier anywhere on this site — or have a suggestion that would make it work better for you — we genuinely want to hear about it. Contact us at brand@thumaexpress.com and include the page address and a description of the problem. We aim to respond within 5 business days.
Enforcement and further information
This statement applies to www.thumaexpress.com, operated by Thuma Express Holdings, Inc. and its subsidiaries Thuma Express Zimbabwe (Pvt) Limited and ThumaPay Zimbabwe (Pvt) Limited. It will be reviewed and updated as the site and the Thuma Express app evolve.