Last updated 24 July 2026
Delete your account
How to request deletion of your Thuma Express or ThumaPay account and personal data, what is erased, what we must retain by law, and how long it takes.
In short: email privacy@thumaexpress.com from the address on your account with the subject “Delete my account”, or use the in-app route below. We confirm within 5 business days and complete deletion within 30 days, except for records we are required by law to keep.
1. How to request deletion
You can request deletion in either of these ways. Neither requires you to install the app, and the email route does not require you to log in.
In the app
- Open the Thuma Express or ThumaPay app and sign in.
- Go to Profile → Settings → Account.
- Select Delete account and confirm.
By email — no app or login needed
- Email privacy@thumaexpress.com from the email address registered on your account.
- Use the subject line Delete my account.
- Include the phone number registered on the account so we can locate it.
If you no longer have access to the registered email address, contact us anyway and we will verify your identity another way before acting. We will never action a deletion request without being satisfied that it came from the account holder, because deletion cannot be undone.
2. What is deleted
On completion of a deletion request we erase or irreversibly anonymise:
- Your profile: name, email address, phone number, profile photo and password credentials.
- Saved addresses, saved places and favourite locations.
- Your device identifiers and push notification tokens.
- Location history collected from your device, including driver background location traces.
- Photos and files you uploaded, including profile images and support attachments.
- Voice notes you recorded in the app.
- Contact details you imported when sending a parcel or transferring money.
- Marketing preferences and any advertising identifiers associated with you.
- Your saved payment instruments and ThumaPay wallet profile, once any balance is withdrawn and no transaction is in dispute.
Biometric data is never held by us in the first place — face and fingerprint matching happens on your device, so there is nothing on our side to delete.
3. What we must keep, and why
Some records cannot be deleted on request because the law requires us to retain them. Where that applies we sever the record from your identity as far as the law allows, and it is no longer used to contact you or to make decisions about you.
| Category | Why it is retained, and for how long |
|---|---|
| Financial transaction records | Retained where required under Zimbabwean financial services, anti-money-laundering and tax law. This applies to money movements through ThumaPay and typically runs for several years beyond account closure. |
| Identity verification records | Where verification was completed for a regulated service, records are retained for the period set by anti-money-laundering rules. |
| Invoices and accounting records | Retained to meet statutory bookkeeping and tax obligations. |
| Safety and incident reports | Where an accident, safety complaint, insurance claim or investigation exists, the related record is retained until the matter and any appeal period is fully concluded. |
| Fraud and abuse signals | A minimal record may be kept to stop a banned account being recreated. This is limited to what is necessary for that purpose. |
| Legal claims | Where there is an active or reasonably anticipated legal claim, relevant records are preserved until it is resolved. |
Aggregated and de-identified statistics that can no longer be linked to you may be retained indefinitely. These cannot be used to re-identify you.
4. How long it takes
| Stage | Timing |
|---|---|
| Acknowledgement | Within 5 business days of your request |
| Identity verification | Usually the same working day once you reply |
| Account deactivated | Immediately on verification — you can no longer sign in |
| Data erased from live systems | Within 30 days |
| Data cleared from encrypted backups | Within 90 days, as backups rotate |
5. Before you delete
- Withdraw any ThumaPay balance first. We will contact you rather than delete an account holding funds, but withdrawing first avoids delay.
- Settle anything outstanding. An unpaid ThumaCredit advance or an open ThumaShield claim will pause deletion until it is resolved.
- Download anything you want to keep. Trip history, receipts and statements are not recoverable afterwards.
- Deletion is permanent. A future account will start from nothing, with no history, rating or saved details.
6. Alternatives to deleting
If you want to stop using the service without losing your history, you can instead ask us to deactivate the account temporarily, turn off marketing messages while keeping the account, or withdraw individual app permissions in your device settings. Email us and say which you would prefer.
7. Contact
Deletion requests and questions about them: privacy@thumaexpress.com
Postal: Thuma Express Holdings, Inc., 2093 Philadelphia Pike, Suite #1252, Claymont, DE 19703, USA
If you are unhappy with how we handle your request, you may raise it with the relevant data protection authority in your jurisdiction.
Company Information
Thuma Express Holdings, Inc. is a Delaware C Corporation incorporated on 23 July 2026 under Delaware file number 10709156.
Registered office: 2093 Philadelphia Pike, Suite #1252, Claymont, DE 19703, USA
Telephone: +1 (302) 272-5696
Registered agent: Legalinc Corporate Services Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, USA
Operating subsidiaries: Thuma Express Zimbabwe (Pvt) Limited (Reg. 732/2016, Harare, Zimbabwe), the principal logistics and mobility operator, and ThumaPay Zimbabwe (Pvt) Limited (Harare, Zimbabwe), the financial services entity whose Reserve Bank of Zimbabwe and IPEC applications are in progress.