Micro-insurance · part of Thuma Express

Every delivery. Insured.

Cargo cover built into every booking for $0.25. Where a consignment is lost or damaged in our care, Thuma pays its declared value up to the cover you bought.

File a claim See what's covered

Paid by Thuma on what we carry

CLAIM TRACKER · DEMO

Booking

TE-88213

✓ INSURED

Something went wrong with a delivery? Start a claim below.

Claims can be filed within 7 days of delivery, or 14 days if a parcel never arrived. Most are resolved within 3 business days.

Claim submitted

We've logged the details of your booking.

Under review

Checked against your booking and delivery record.

Approved

Claim value confirmed.

Paid to your wallet

Settled straight into ThumaPay.

✓

Claim paid

Preview of the confirmation shown once a real claim is settled.

What's covered

Protection built into every trip.

Cargo

Delivery cover

Every parcel is automatically covered from pickup to delivery, for a flat $0.25.

Driver

On-trip protection

Cover for drivers while actively on a Thuma Express, ThumaDrop, or ThumaRide trip.

Consumer

Passenger cover

Extended protection for passengers using ThumaRide and ThumaChauffeur.

Our standards

Clear terms, fast claims.

7 days to claim, 14 if it never arrived. Always stated on every receipt — never buried in a document you have to go looking for.

Plain-language claims. No indemnity, no subrogation — just what happened, and what happens next.

Paid to your wallet. Approved claims settle straight into ThumaPay — no separate payout process.

Every delivery, backed.

Automatic on every Thuma Express and ThumaDrop booking.

File a claim Back to Thuma Express