Regulatory status: ThumaPay Zimbabwe (Pvt) Limited has applications in progress with the Reserve Bank of Zimbabwe and IPEC. It does not yet hold customer funds or provide regulated financial services. Financial features described here become available on authorisation.
ThumaShield
Thuma Express File a claim
Micro-insurance · part of Thuma Express

Every delivery. Insured.

Cargo cover built into every booking for $0.25, plus growing protection for drivers and consumers — underwritten by a licensed insurance partner.

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intended subject to IPEC registration insurance agent and broker
CLAIM TRACKER · DEMO
Booking
TE-88213
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Something went wrong with a delivery? Start a claim below.

Claims can be filed within 48 hours of delivery. Most are resolved within 3 business days.
Claim submitted
We've logged the details of your booking.
Under review
Checked against your booking and delivery record.
Approved
Claim value confirmed.
Paid to your wallet
Settled straight into ThumaPay.
✓

Claim paid

Preview of the confirmation shown once a real claim is settled.

What's covered

Protection built into every trip.

Cargo

Delivery cover

Every parcel is automatically covered from pickup to delivery, for a flat $0.25.

Driver

On-trip protection

Cover for drivers while actively on a Thuma Express, ThumaDrop, or ThumaRide trip.

Consumer

Passenger cover

Extended protection for passengers using ThumaRide and Thuma Chauffeur.

Our standards

Clear terms, fast claims.

48-hour claim window. Always stated on every receipt — never buried in policy documents.

Plain-language claims. No indemnity, no subrogation — just what happened, and what happens next.

Paid to your wallet. Approved claims settle straight into ThumaPay — no separate payout process.

Every delivery, backed.

Automatic on every Thuma Express and ThumaDrop booking.

File a claim Back to Thuma Express